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Return and Cancellation Policy

RETURN AND CANCELLATION TERMS

Cancellation Conditions

Order Cancellation / Right of Withdrawal You can cancel your order within 30 minutes after creating it. It is enough to go to the My Orders menu and click the Cancel button in your order once.

Your refund will be made simultaneously when your order status appears as Canceled. Although the reflection on your card may vary from bank to bank, it takes place within a few days and you can track it in detail from your bank.

If your "Cancel" button is not active, your 30 minutes have expired. In this case, cancellation will not be possible, but if you do not take delivery of the order brought by the cargo, or if you fulfill the REFUND / CANCELLATION procedure by taking delivery, the refund will be carried out.

Return Policy

Order Return / Right of Withdrawal Procedure

In accordance with the Legislation on the Protection of the Consumer, the CONSUMER has the right to withdraw from the Distance Sales Contract within 14 (fourteen) days without giving any reason and without paying any penalty. 

However, in ROYAL HOME, our customers have the right to withdraw from the return and distance sales contract for 30 (thirty) days from the day they receive their order.

The period of the right of withdrawal, in contracts related to the performance of service, the day the contract is established; In contracts for the delivery of goods, it starts on the day the CONSUMER or the third person determined by the CONSUMER receives the goods. However, the CONSUMER may use the right of withdrawal within 30 (thirty) days following the conclusion of the contract and the delivery date of the goods, provided that the conditions are specified. In determining the period of the right of withdrawal;

 

For goods that are the subject of a single order and delivered separately, the day when the CONSUMER or the third party determined by the CONSUMER receives the last item, For goods consisting of more than one piece, the day the CONSUMER or the third person determined by the CONSUMER receives the last piece, For a certain period of time In contracts where the goods are regularly delivered, the day on which the CONSUMER or the third party determined by the CONSUMER receives the first goods is taken as a basis.

 

  • It is necessary to send a petition including the original invoice, waybill (all copies available to the consumer) and the reason for the return, together with the product to be returned.

  • For products that may have incompatibility problems in product selection, technical support should be obtained and an order should be placed after determining the appropriate product.

  • Except for hidden defects, product return requests must be made within 30 (Thirty) days from the receipt of the product by the Customer.

  • The period of 30 (Thirty) Days has been determined as an absolute period, and the period determined as 14 days in accordance with the Consumer Law has been extended by TÜRKÇE HOME in favor of the Customer. Particular attention is requested to this matter. Returns must be made with the original box and/or packaging of the product. (The original box/packaging, if available at the delivery stage, is the product's own box or packaging. It is not the parcel in which your order was delivered.)

  • Contracts for the delivery of perishable or expired goods.

  • Contracts for goods prepared in line with the consumer's wishes or personal needs. (For example, curtains and similar measurements are taken, manufactured or sewn specially for the consumer, or the situation in the sale is changed according to the consumer's demand, tailor made)

  • Contracts for goods or services whose prices vary depending on the fluctuations in the financial markets and which are not under the control of the SELLER or the provider.

  • From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is unsuitable in terms of health and hygiene.

  • Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.

  • Contracts for books, digital content and computer consumables offered in material environment if protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.

  • Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under the subscription contract.

  • Contracts regarding services performed instantly in electronic environment or intangible goods delivered instantly to the CONSUMER.

  • Contracts regarding the services that are started to be performed with the approval of the CONSUMER before the expiry of the right of withdrawal.

  • The original box/packaging is damaged (for example, the original box/packaging is torn, put in a different box/packaging, the shipping label/shipment or other information is also attached on the box/package and/or the package/box is taped with duct tape or written on it. / packaged products are not accepted), have lost their economic value / resaleability, used even once, damaged in any way, in a way that cannot be purchased by another customer for reasons not caused by the Seller, etc. Returns of products are not accepted.

Regarding the return request that complies with the above-mentioned conditions, the Consumer;

  • To prevent damage to the original packaging of the product (with the product, invoice, waybill, etc.) and send it to us by "putting it in a solid cardboard box or similar packaging",

  • When the duly return reaches us, the request is examined by the Returns department,

  • If necessary, it is sent to the authorized service of the product or to the supplier company for testing.

  • If the Consumer/Customer return request complies with the conditions stated above and the relevant legal legislation, the return process/process is initiated.

  • The return period varies between 3(three)-7(seven) days. The Customer/Consumer is contacted for the return examined by the returns department, and according to his/her preference, one of the new product shipment or money back transactions is carried out. Return requests that do not meet the conditions specified within the scope of these return transactions will not be accepted/received and will be returned to the Customer/Consumer.

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