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FAQ

  • How do I become a member?
    You can join us by filling out the necessary information by clicking the member icon in the upper right corner of our homepage.
  • I Forgot My Password What Should I Do?
    Click on the 'I FORGOT MY PASSWORD' section from the member login screen in the upper right corner of our homepage, enter your registered e-mail address in the form and send it. Password reset link will be sent by e-mail.
  • How Can I Unsubscribe?
    To unsubscribe, you can create your request in the contact us section.
  • How Do I Update My Membership Information?
    After logging in as a member, you can update your information by clicking the "My Account" link in the member login section in the upper right corner of our homepage.
  • I Have a Question Different From These Questions?
    You can send your questions by filling out the Contact Us form. Our customer representatives will contact you as soon as possible.
  • How Can I Be Aware of New Campaigns?
    You can learn about our campaigns through our website, Facebook, Instagram and Twitter accounts. In addition, if you click on I want to be informed about the campaigns while becoming a member, you will be able to receive notifications by e-mail and sms from Royal Home.
  • How Can I Learn Product Features?
    The "PRODUCT DESCRIPTION" field on the detail page of the product you are interested in contains the features of the relevant product. For products that you cannot find detailed information about, you can contact us from the "Contact Us" section.
  • How Many Days Is The Delivery Time Of The Product?
    Your orders are delivered to cargo in an average of 3 working days. This period can be extended up to 7 working days during periods of high order volume. We kindly ask you to consider the shipping time during peak shopping periods (New Year's Day, Mother's Day, etc.).
  • Why Is There A Price Difference Between The Store And The Website?
    Sometimes we organize different online and store-specific discount campaigns. For this reason, there may be a difference between the price you see for the same product in the online store and the price you see on the label in our stores.
  • How can I order in the Online Store?
    You can shop online by adding the products you like in the online store to your cart in as many quantities as you want. When you complete your shopping, you can place your order safely by completing the delivery and payment steps of your shopping by clicking the "COMPLETE SHOPPING" button on the screen that opens.
  • Can I Order Without Being a Member?
    Unfortunately, you cannot create your orders without being a member. When you submit your membership information, you will have the opportunity to shop online through our website.
  • What Are Your Payment Options?
    You can shop safely from our online store using your debit or credit card. An order can only be paid for using a credit card. Multiple cards cannot be used to pay for an order. Royal Home never takes payment by requesting your card information, such as mail order, through the online store. Our website is an online store using reliable payment methods with SSL certificates.
  • How Safe Am I at Checkout?
    Your credit card information is only used when ordering. No information is kept in our database in a way that risks the security of your credit card information. GlobalSign SSL certificate, which provides worldwide credit card security, is used so that you can shop securely on our site.
  • Unable to Get Approval from My Credit Card. Why?
    It is not possible to shop in our online store with a credit card belonging to foreign banks. Your credit card may be closed for "Online Shopping" or your card may have insufficient limit. For these cases, you can contact your bank. There may be a momentary interruption in your internet connection. After a while, you can try to pay online again.
  • How can I learn the status of my order?
    After logging in as a member, you can click on the Member icon in the upper right corner of the main page, enter the "MY ORDERS" section and check all the information of your current orders from the "MY ORDERS" table on the page that opens. When your order is shipped, you can track the cargo status of your order by entering the order details and clicking on the cargo tracking number. If you cannot reach the information, you can contact our customer representatives online and learn all the details about your order.
  • Can I Change Address / Recipient Name on an Order I Placed?
    You can submit your requests to change the shipping address or recipient name of your order by filling out our "Contact Us" form. Unfortunately, the billing address and billing name cannot be changed in your orders.
  • When will the invoice of my order arrive?
    The e-archive invoice for your orders is prepared on the same business day or the following business day and sent electronically to the e-mail address of your membership. The waybill document of your order is also placed in your parcel.
  • I Lost My Bill / Not Received. Can I buy a new one?
    Invoices issued as e-Archive invoices are sent to the e-mail address of your membership in PDF format. Make sure that the e-Archive invoice does not fall into your "junk e-mail" (junk folder, spam folder) box. If you can't find your e-archive invoice in this directory, you can get your invoice by connecting to our customer representatives.
  • Can I Get a Corporate Invoice?
    Invoices can be issued as corporate invoices. For this, simply fill in your corporate billing information in the billing information field.
  • In How Many Days Will My Order Arrive?
    Your orders are delivered to cargo in an average of 3 working days. Cargo delivery time may vary depending on your delivery address. Delivery is not made by cargo companies on public holidays. After your cargo is delivered, it is delivered to you by the cargo company within an average of 2 days in Istanbul and 3 business days outside of Istanbul.
  • How Can I Track My Shipping Order?
    After your order is delivered to the cargo company by us, your cargo tracking information is sent to you via SMS and e-mail. If this information has not reached you, you can enter the "MY ORDERS" page from your member icon and access your cargo information from the order detail. You can also get detailed information about the whole delivery process by contacting our customer representatives.
  • Which Cargo Company Do You Deliver With?
    Your shipments are provided by the assurance of MNG Cargo, Yurtiçi Cargo, Aras Cargo, HepsiJet and Kargoist. If you are included in the Cargoist delivery region, delivery is provided by the Cargoist, while creating your order for other regions, you can choose one of the other cargo companies in the "DELIVERY step.
  • To Which Regions Does Cargoist Deliver?
    Kargoist is currently in Istanbul, Arnavutköy, Ataşehir, Avcılar, Bağcılar, Bahçelievler, Bakırköy, Başakşehir, Bayrampaşa, Beşiktaş, Beykoz, Beylikdüzü, Beyoğlu, Büyükçekmece, Çekmeköy, Esenler, Esenyurt, Eyüpsultan, Fatih, Gaziosmanpaşa, Güngören, Kadıköy , Kağıthane, Kartal, Küçükçekmece, Maltepe, Pendik, Sancaktepe, Sarıyer, Sultanbeyli, Sultangazi, Şişli, Tuzla, Ümraniye, Üsküdar, Zeytinburnu regions; It provides service in Altındağ, Çankaya, Etimesgut, Keçiören, Mamak, Pursaklar, Sincan, Yenimahalle regions in Ankara, Osmangazi, Nilüfer, Yıldırım, Gürsu, Kestel, Orhangazi regions in Bursa and Çayırova, Darıca, Gebze regions in Kocaeli.
  • What Happens If The Cargo Staff Can't Find Me At The Delivery Address?"
    If no one can be found at the delivery address, the courier will try to reach you again. A "CARGO NOTIFICATION NOTE" can be left on your door and the cargo can be brought back to the branch in order to receive your package or set a new delivery date. Cargoes brought back to the branch must be received from the branch within 3 working days. The cargo that is not received within the specified time is returned to English Home.
  • My Order Arrived Defective (defective). What should I do?
    No worries. The priority for Royal Home is quality and customer satisfaction. If your product is defective, please fill in the "Contact Us" form and submit your request. If the product is available in our stock, we can resend the defective (defective) product to you. If the product is out of stock, you will be refunded for the defective (defective) product. When returning the defective (defective) product, we kindly ask you to fill in the return form that came with your cargo and return it to us with its original box and unused.
  • My Order Arrived Wrong / Missing. What should I do?
    If you make a request by filling out the "Contact Us" form, we can resend the wrong/missing product if the product is available in our stock. You should take the correct product and deliver the wrong product to the cargo officer. If the product is out of stock, you will be refunded for the missing product.
  • I want to cancel my order. What can I do?
    You can cancel within the first 30 minutes after the order is placed. At the end of this 30-minute period, there is no cancellation application for the products in your order. After you receive your order, you can return the products in your order in whole or in part. You can return the product you purchased within 30 days from the day you receive it from the cargo, within the return conditions, by sending it to our warehouse address without paying any fee. To get your domestic cargo easy return code; Click on the easy return button on the my orders page. Select the products you want to return and your reason for return, and click the Create Return Request button. Pack the products to be returned and deliver them to Yurtiçi Kargo with an easy return shipping code. Our direct return address for your returns that you will send with MNG Cargo is: Bağlar Mahallesi, Yavuz Sultan Selim Caddesi. 9. Sok D:No:4, 34209 Bagcilar/Istanbul. If you want to make your return from our store, it is sufficient to have your invoice or delivery note with you.
  • I want to return my order. What can I do?
    You can return the product you purchased within 30 days from the day you receive it from the courier, within the return conditions, by contacting our customer representatives without paying any fee.
  • What are the Return Conditions?
    Return conditions in accordance with the Consumer Law are as follows; • Returns must be made with the original box and/or packaging of the product. The original box is the product's own packaging, if available. It is not the parcel in which your order was delivered. The original box/packaging has been damaged, has lost its economic value/resaleability, has been used even once, has been damaged in any way, cannot be purchased by another customer for reasons not caused by the seller, etc. Returns of products are not accepted. • A copy of the e-archive invoice (or a copy of the waybill) and a fully filled return form must be sent along with the product to be returned. • Except for hidden defects, product return requests must be made within 30 days of receipt of the product. The 30-day period has been determined as an absolute period in accordance with the legal legislation, and we kindly request you to pay special attention to this issue. • If the product is damaged, damaged, lost its economic value, faulty, etc. The defects will be checked at the time of cargo delivery, the cargo/transport company representative will assist the consumer in this regard, the products with such defects, defects, etc. will not be received by the consumer, the cargo authority will not deliver the product to the consumer in case such issues are detected. • Returns are not accepted for orders of products that are specially produced/processed for the customer (curtains and similar products, manufactured or sewn or processed specifically for the consumer). In this respect, for special production products, it is absolutely necessary to provide detailed features and dimensions in order to take the measurements correctly, to get technical support during the measurement stages, and to minimize the errors. • In the return of other products; It is not possible to return products that cannot be returned due to their nature (except in cases where the product is defective or defective, products that may pose a health hazard after opening, products that require one-to-one contact with the body during use, disposable products). • The return of the following products is subject to the condition that the package of the product is unopened, intact and unused; -All kinds of clothing, home textiles, home wear, etc. Products and accessories and other textile products in categories, - Products and accessories used in home decoration, - All kinds of cosmetics, cleaning, personal care, health, beauty products and their like
  • I Canceled-Returned My Order. Can I Get My Shipping Fee Back?
    When you return a product in your order; If there is a returnable product in your order; If your order is partially refunded, your shipping fee is not refunded. If there is no returnable product in your order; If your entire order is returned, your shipping fee is refunded.
  • I Returned My Product to You, When Will You Make My Money Back?"
    Your return process starts on the date your return product reaches our warehouse, not on the date you send the product, and ends within 7 working days. After your return shipment reaches our warehouse, the compliance of the product with the return conditions is checked. If your product is eligible for the return process, a refund will be made to the card you used to pay for the order. Depending on your bank, it may take 1-2 days for you to see your refund on your card. Weekends (Saturday and Sunday) and public holidays are not working days.
  • Why Was My Return Request Denied / Why Was My Returned Product Back?
    As per the Consumer Law, your return shipments that do not comply with the return conditions are not accepted. Products in this condition will be sent back to you.
  • I Can't See the Refund. When Will Refund Process Reflect On My Credit Card?
    The refund made for the product you returned by the Royal Home Online Store Support Team is sent to the bank of the card you used in the order. Depending on the internal processes of the bank, this period may extend up to 7 working days. You can contact your bank's call center regarding the issue.
  • Why is my credit card refunded in installments?
    Even if the payment for your online shopping is made in installments, Royal Home will make a one-time refund to the bank to which your credit card is linked. The reflection of the refund amount of your shopping in installments to your card in installments is related to your bank. You should contact your bank about this.
  • Can I Reactivate an Order I Canceled?
    You cannot activate an order that you have canceled. You can re-order the content of this order from our online store.
  • What Actions Are Taken As A Result Of The Product Review?
    If a manufacturing defect is detected in the product, a refund will be made. Returns cannot be made for products damaged due to errors caused by use and cleaning processes that are not in accordance with the instructions.
  • How can I make a Domestic Dealer Request?
    As Royal Home, you can make your domestic dealership application by contacting our customer representatives for the time being. You will be able to apply for dealership through our dealership panel, which will become active in a short time.
  • How can I find an Overseas Franchise Request?
    Royal Home has franchises in many countries such as Russia, Egypt, Algeria, Morocco, Tunisia, and Saudi Arabia. As Royal Home, you can make your foreign dealership application by contacting our customer representatives for the time being. You will be able to apply for dealership through our dealership panel, which will become active in a short time.
  • I Want to Work at Royal Home. What should I do?
    To work in our company, you can send your CV to info@royalhome.com.tr. We keep your resume in our database for 1 year. We will contact you if there is a position suitable for your qualifications.
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