Help Center

You can join us by clicking on the member icon in the upper right corner of our home page and filling in the necessary information.

Click on the 'I FORGOT MY PASSWORD' section on the member login screen located in the upper right corner of our homepage, enter your registered e-mail address in the form and send it. The password renewal link will be sent by e-mail.

To unsubscribe, you can create your request from the contact us section.

After logging in, you can update your information by clicking on the "My Account" link in the member login section in the upper right corner of our home page.

You can send your questions by filling out the Contact Us form. Our customer representatives will contact you as soon as possible.

You can learn about our campaigns through our posts on our website, Facebook, Instagram and Twitter accounts. Also, if you click on the option "I want to be informed about campaigns" when signing up, you will be able to receive notifications via email and SMS from Royal Home.

The features of the relevant product are listed in the "PRODUCT DESCRIPTION" field on the detail page of the product you are interested in. For products for which you cannot find detailed information, you can contact us from the "Contact Us" section.

Your orders will be delivered to cargo in an average of 3 business days. During periods of high order volume, this period may extend up to 7 business days. During periods of high shopping volume (New Year's Eve, Mother's Day, etc.), we kindly ask you to take the shipping time into consideration.

Sometimes we organize different discount campaigns for online and store-specific discounts. For this reason, the price you see for the same product in the online store may differ from the price you see on the label in our stores.

You can shop online by adding the products you like to your cart in the desired quantity in the online store. When you complete your shopping, you can click on the "COMPLETE SHOPPING" button on the screen that opens, complete the delivery and payment steps of your shopping and place your order securely.

Unfortunately, you cannot place your orders without becoming a member. When you provide your membership information, you will have the opportunity to shop online through our website.

You can shop safely from our online store using your bank card or credit card. Payment for an order can only be made with one credit card. Multiple cards cannot be used to pay for an order. Royal Home never receives payment by requesting your card information, such as mail order, through the online store. Our website is an online store that uses reliable payment methods with SSL certificates.

When you shop on our site, your credit card information is only used when the order is processed. Our database does not hold any information that would jeopardize the security of your credit card information. In order for you to shop safely on our site, the GlobalSign SSL certificate, which provides worldwide credit card security, is used. In addition, thanks to the Iyzico infrastructure we use, we ensure that you receive the most reliable shopping opportunity.

It is not possible to shop from our online store with a credit card from a foreign bank. Your credit card may be closed to "Online Shopping" or your card limit may be insufficient. You can contact your bank for these situations. Your internet connection may have been interrupted or disconnected momentarily. You can try to make an online payment again after a while.

After logging in, you can click on the Member icon in the upper right corner of the home page to enter the "MY ORDERS" section and check all the information about your current orders from the "MY ORDERS" table on the page that opens. When your order is shipped, you can follow the cargo status of your order by entering the order details and clicking on the cargo tracking number. If you cannot access the information, you can contact our customer representatives online to learn all the details about your order.

You can submit your requests to change the shipping address or recipient name of your order by filling out our "Contact Us" form. Unfortunately, the billing address and billing name cannot be changed in your orders.

The e-archive invoice for your orders is prepared on the same business day or the following business day and sent electronically to the e-mail address of your membership. The delivery note for your order is also placed in your parcel.

Invoices issued as E-Archive invoices are sent to your membership e-mail address in PDF format. Make sure that the E-Archive invoice does not end up in your "JUNK E-mail" (spam folder) box. If you cannot find your e-Archive invoice in this directory, you can contact our customer representatives and obtain your invoice.

Invoices can be issued as corporate invoices. To do this, simply fill in your corporate invoice information in the invoice information field.

Your orders are delivered to the cargo company in an average of 3 business days. The cargo delivery time may vary depending on your delivery address. On official holidays, cargo companies do not make deliveries. After your cargo is delivered, it is delivered to you by the cargo company within an average of 2 days within Istanbul and within an average of 3 business days outside Istanbul.

After your order is delivered to the cargo company by us, your cargo tracking information will be sent to you via SMS and e-mail. If you have not received this information, you can access the "MY ORDERS" page from your member icon and access your cargo information from the order details. You can also contact our customer representatives and get detailed information about the entire process of delivery.

Your shipments are provided with the assurance of MNG Cargo and Yurtiçi Cargo.

If no one can be found at the delivery address, the courier will try to reach you again. A “CARGO NOTIFICATION NOTE” can be left at your door for you to pick up your package or to set a new delivery date and the cargo can be brought back to the branch. Cargoes brought back to the branch must be collected from the branch within 3 business days. Cargoes not collected within the specified time will be returned to Royal Home.

There is no need to worry. Quality and customer satisfaction are the priority for Royal Home. If your product arrives defective, we kindly ask you to fill out the "Contact Us" form and submit your request. If the product is available in our stock, we can resend the defective product to you. If the product is out of stock, you will be refunded for the defective product. When returning the defective product, we kindly ask you to fill out the return form that came with your cargo and return it to us unused with its original box.

If you make a request by filling out the "Contact Us" form, if the product is in stock, we can reship the incorrect/missing product. You must take the correct product and return the incorrect product to the cargo officer. If the product is out of stock, you will be refunded for the missing product.

You can cancel the order within the first 30 minutes following the moment it is placed. There is no cancellation application for the products in your order at the end of this 30-minute period. After your order reaches you, you can return the products in your order in full or in part. You can make your return by sending the product you purchased to our warehouse address with Yurtiçi and MNG Cargo within 30 days from the day you receive it from the cargo, free of charge within the return conditions. To get your Yurtiçi Cargo easy return code; click the easy return button on the My Orders page. Select the products you want to return and the reason for return and click the Create Return Request button. Pack the products you will return and deliver them to Yurtiçi Cargo with the easy return cargo code. You can send your returns that you will send with MNG Cargo directly to our return address: Bağlar Mahallesi, Yavuz Sultan Selim Caddesi. 9. Sok D:No:4, 34209 Bağcılar/İstanbul. If you want to make your return from our store, it is enough to have your invoice or delivery note with you.

You can return the product you purchased by contacting our customer representatives within 14 days from the day you receive it from the cargo, free of charge and in accordance with the return conditions.

According to the Consumer Law, the return conditions are as follows;

• Returns must be made with the original box and/or packaging of the product. The original box, if available, is the product's own packaging. It is not the box your order was delivered in. Returns of products whose original box/packaging is damaged, has lost its economic value/resaleability, has been used even once, has been damaged in any way, is in a condition that cannot be purchased by another customer due to reasons not caused by the seller, etc. are not accepted.

• A copy of the e-archive invoice (or a copy of the delivery note) and a fully completed return form must be sent along with the product to be returned.

• Except for hidden defects, product return requests must be made within 14 days from the date of receipt of the product. The 14-day period is determined as an absolute period in accordance with legal regulations and we kindly request that you pay particular attention to this matter.

• The product will be checked for defects such as damage, loss of economic value, faulty etc. at the time of cargo delivery. The cargo/shipping company representative will assist the consumer in this regard. Products with such errors, defects etc. will not be accepted by the consumer. In the event that such issues are detected, the cargo representative will not deliver the product to the consumer.

• Returns of products specially manufactured/processed for the customer (such as curtains and similar products that are purchased by giving measurements, manufactured or sewn or processed specifically for the consumer) are not accepted. In this respect, for specially manufactured products, it is necessary to take the measurements correctly, receive technical support during the measurement stages, and provide detailed specifications and dimensions in order to minimize errors.

• In the return of other products; it is not possible to return products that cannot be returned due to their nature (except in cases where the product is faulty or defective, products that may pose a health hazard after being opened, products that require direct contact with the body during use, single-use products).

• The return of the following products is subject to the condition that the packaging of the product is unopened, intact and unused; - All kinds of clothing, home textile, home wear etc. products and accessories in the categories and other textile products, - Products and accessories used in home decoration, - All kinds of cosmetics, cleaning, personal care, health, beauty products and similar products.

When you return a product in your order; If there is a returnable product in your order; If your order is partially returned, your shipping fee will not be refunded. If there is no returnable product in your order; If your order is completely returned, your shipping fee will be refunded.

Your return process does not start on the date you send the product, but on the date your returned product reaches our warehouse, and is finalized within 7 business days. After your return shipment reaches our warehouse, the product's compliance with the return conditions is checked. If your product is eligible for return, a refund will be made to the card you used to pay for your order. Depending on your bank, it may take 1-2 days for you to see your refund on your card. Weekends (Saturday and Sunday) and public holidays are not business days.

According to the Consumer Law, your return shipments that do not comply with the return conditions will not be accepted. Products in this case will be sent back to you.

The refund made by the Royal Home Online Store Support Team for the product you returned is sent to the bank of the card you used in the order. Depending on the internal processes of the bank, this period may extend up to 7 business days. You can contact your bank's call center regarding the issue.

Even if the payment for your online shopping is made in installments, Royal Home will refund the fee to the bank to which your credit card is connected in one go. The reflection of the refund amount of your installment shopping on your card in installments is up to your bank. You should contact your bank about this.

You cannot reactivate an order that you have cancelled. You can re-order the content of this order from our online store.

If a manufacturing defect is detected in the product, a refund will be made. Products damaged due to usage errors and cleaning procedures that do not comply with the instructions cannot be returned.

As Royal Home, you can currently apply for a domestic dealership by contacting our customer representatives. You will also be able to apply for a dealership through our dealership panel, which will be activated in a short time.

Royal Home has dealerships in many countries such as Russia, Egypt, Algeria, Morocco, Tunisia, Saudi Arabia.

As Royal Home, you can currently apply for a dealership abroad by contacting our customer representatives. You will also be able to apply for a dealership through our dealership panel, which will be activated in a short time.

To work in our company, you can send your resume to info@royalhome.com.tr. We keep your resume in our database for 1 year. If there is a position that suits your qualifications, we will contact you.